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Serviceaide AI Platform Implicated in Health Data Exposure Affecting 483,000 Catholic Health Patients

May 9, 2025
aiid:1070View source ↗

What happened

An AI-linked platform operated by Serviceaide exposed sensitive health data from Catholic Health, affecting 483,000 patients. The breach stemmed from a misconfigured Elasticsearch database used in Serviceaide’s agentic AI infrastructure. Exposed information included medical records, insurance details, and login credentials. While no misuse has been confirmed, the nature of the data has prompted regulatory scrutiny and legal investigations.

Reported impact

Affected parties
Not publicly disclosed
Harm type
Not publicly disclosed
Scale
Not publicly disclosed
Financial impact
Not publicly disclosed
Regulatory action
Not publicly disclosed

Classification

Organization
Not publicly disclosed
AI system
Not publicly disclosed
Industry
Not publicly disclosed
Country
Not publicly disclosed
Provider
Not publicly disclosed
Incident type
Not publicly disclosed

Relevant governance controls

Governance control mapping is not available for this record.

  • No controls mappedNot publicly disclosed

Control mapping is analytical. It does not state that any control would have prevented the incident.

Sources and evidence

AI Incident Database
Primary source
Serviceaide AI Platform Implicated in Health Data Exposure Affecting 483,000 Catholic Health Patients
2025-05-09